We want you to be satisfied with your order from The Shudio, and are happy to offer returns or exchanges on specific items listed below.
ITEMS ELIGIBLE FOR RETURNS:
Handmade jewelry and unopened paper products are accepted for returns within 7 business days with proof of receipt and original tags or branding still intact.
Vintage attire and accessories may be returned within 7 business days of purchase with proof of receipt. The Shudio retains the right to refuse any exchange on the basis of wear or altering of vintage clothing or accessories. There will be no returns on sale/discontinued items.
***Plants may only be eligible for refund or store credit if plant declines rapidly within 1 calendar week of purchase/delivery/pickup. Plant decline or damage must be documented by customer and shared with The Shudio. Our shop retains the right to deny refund or store credit if plant was damaged by customer negligence (ie leaving a plant outside in the cold or trapped in a hot car).
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE:
Neither apothecary items, nor menstrual items may be exchanged or returned.
If an item is damaged in delivery or shipping transit, the customer will need to contact The Shudio within 3 days of receipt with a full description and photos to proceed with your refund or store credit